Your Information

Our computer allows us to keep records of all your prescriptions dispensed by us. This helps us check for possible problems, such as reactions between medicines and will help us deal with any queries you may have.

We comply with the Data Protection Act and the NHS code of practice on confidentiality

Comments, Suggestions, Complaints and Compliments

Our aim is to provide the highest possible standard of service. We would like you to tell us what you think about the service we provide at this pharmacy. If you have any comments, suggestions or complaints, please speak to a member of staff.

We welcome all comments that can help us improve our service. We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our staff will give you further information.

Patient Advice

For more information on services offered, to comment on those services or to make a complaint you can contact NHS England on 0300 311 2233. Email England.contactus@nhs.net  

NHS England, PO Box 16738, Redditch B97 9PT

Locally you can contact:

NHS England Merseyside Local Area Team, Regatta Place, Brunswick Business Park, Summers Road L3 4BL.

Patient Advice and Liaison Service (P.A.L.S )

You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.

You can contact them on 01253 655588/655589

Patient Satisfaction

See the results of our most recent Customer Patient Satisfaction Survey